Workplace Mediation Canberra
Workplace conflict and psychosocial hazards don't resolve themselves. Unaddressed issues escalate into grievances, stress claims or resignations. Early mediation gives people a structured, confidential process to reset relationships and agree on practical next steps. With fixed-fee pricing and same‑week availability in Canberra, you can address conflict quickly and meet your WHS obligations around psychosocial risk.
When to use workplace mediation
Workplace mediation can assist in managing psychosocial hazards and interpersonal conflict such as:
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Workplace bullying or disrespectful behaviour that is affecting team morale and psychological safety.
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Ongoing conflict between colleagues impacting productivity or creating a toxic environment.
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Manager–staff tension over performance, communication or expectations.
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Return‑to‑work disputes after stress leave, injury or extended absence.
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Team breakdowns where collaboration has deteriorated and service delivery is at risk.
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Disputes about behaviour, exclusion or unfair treatment that sit below formal complaint thresholds but still pose psychosocial risks.
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Situations heading toward formal grievance, Fair Work involvement or legal action if not resolved early.
How workplace mediation works
Our process is flexible and aligns with WHS consultation requirements:
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Referral and briefing
HR or managers contact us with a brief overview. We clarify suitability, confidentiality, safety concerns and logistics. -
Pre‑mediation meetings (1:1)
Each participant has a confidential 60–90 minute meeting to share their perspective, clarify issues and discuss desired outcomes. -
Joint mediation session
The mediator facilitates a structured conversation where participants share views, explore options and negotiate practical agreements about behaviour, communication and next steps. -
Follow‑up summary
We provide a written summary of agreements and can schedule a follow‑up check‑in to support implementation and address any emerging issues
Frequently Asked Questions
How much does workplace mediation cost?
Workplace mediation is offered on a fixed‑fee basis covering intake, pre‑mediation meetings, a half‑day joint session and written summary. For multi‑party or complex matters, contact us for a tailored quote. Same‑week appointments are often available for urgent or high‑risk referrals.
What are the benefits of workplace mediation for our organisation?
Effective workplace mediation helps you meet psychosocial hazard obligations while protecting relationships and reducing risk. Benefits include reduced psychosocial risk by addressing conflict and bullying early, faster resolution so people can refocus on their work, lower risk of workers' compensation claims or Fair Work complaints, better staff retention, clearer expectations about behaviour and accountability, and a stronger workplace culture built on respect and psychological safety.
Is workplace mediation confidential?
Yes. Details of discussions are confidential and not shared outside participants and authorised organisational contacts, except as agreed or required by law. We work with you to clarify what will be recorded and how it aligns with your policies.
How does mediation help with psychosocial hazards?
Mediation when used properly can directly addresses psychosocial hazards like workplace conflict, poor working relationships and bullying by creating a structured process for people to be heard, clarify expectations and reach practical agreements. It's a control measure that sits alongside your broader WHS risk management framework.
Can mediation be used for bullying complaints?
Yes, for some low‑to‑moderate allegations where there is willingness to participate and no immediate safety risk. We use a modified approach that addresses power imbalances, focuses on organisational risk factors and includes individual pre‑mediation preparation. Serious or repeated bullying may require investigation first.
Who should attend the mediation?
The people directly involved in the conflict. Participants are also able to bring a support person with the prior approval of the mediator. The mediator remains neutral throughout.
How long does workplace mediation take?
Most matters involve pre‑mediation meetings over 2–5 days, then a half‑day joint session. Complex matters or shift‑based teams may need adjusted timeframes.
Does mediation replace performance management or investigations?
No, it's complementary. Mediation improves communication and clarifies expectations, which may reduce the need for formal processes or make them more focused if they proceed.
What if someone refuses to participate?
Mediation is voluntary. We can speak with each person individually to explain the process and address concerns, but cannot compel participation. If someone declines, we can suggest alternative options aligned with your policies.
Contact Us
ADDRESS
L9/2 Phillip Law St,
Canberra ACT 2601
PHONE
02 6243 4891 (9am to 5pm) Mon to Friday